Return Policy:

We offer a 100-day full refund policy on items purchased in our webshop. Learn more about our 100-day satisfaction guarantee here: Please write to rob@alvinsmachinery.com

The period starts from the day;

• You receive the order.
• You will be responsible for the cost of returning the goods.

Cancellations must be notified to us no later than 100 days after purchase, and you must return the shipment within 100 days of cancellation. Notification must be made via email to rob@alvinsmachinery.com. In your message, please clearly indicate that you wish to exercise your right to cancel and/or refund.

Return the item to:
Alvin's Machinery
391 Hickory Street
Mount Airy, NC 27030
United States

You cannot cancel your order by simply refusing to accept the goods without also providing clear notification of your intention to do so.

The following types of items are not covered by the return policy:

• Items that have been made to the consumer’s specifications or have been clearly personalized.

Returns:

You must return your order without undue delay and no later than 100 days after you have exercised your right to cancel. You are responsible for the direct costs associated with the return. When returning items, you are responsible for ensuring that the machinery is properly packaged. You should include a copy of the order confirmation. We would greatly appreciate it if you could provide a brief explanation for the return, as it would expedite the processing, but it is not required. You bear the risk for the item from the time of delivery until we have received it back.

Refund:

If you decide to cancel your purchase, you will, of course, receive a refund of the amount you have paid to us. In the event of any depreciation of value for which you are liable, this amount will be deducted from the purchase price. When exercising the right of cancellation, all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive type of standard delivery offered by us), will be refunded without undue delay and no later than 14 days from the date on which we are informed about your decision to exercise the right of cancellation. The refund will be processed using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. We may withhold the refund until we have received the returned goods, or until you have provided evidence of having sent back the goods, whichever is the earliest.

Claims:

Immediately upon delivery, Buyer must open crate/pallet and inspect goods prior to signing the bill of lading. This must occur regardless of whether there are any visible signs of external damage to the crating material. “Hidden” damage due to improper securing of the machinery during the shipping process may occur. This is “Freight Damage” and NOT the responsibility of the Seller. If damage is found, Buyer MUST sign for the freight as Damaged and the driver must acknowledge that the Buyer is signing for damaged freight. Buyer may also refuse acceptance of freight due to damage. It is the responsibility of the Buyer to file any and all freight claims resulting from this process. Seller has no liability after the goods are shipped from Seller’s production facility.

Should any Machinery fail to conform with this limited warranty during the one year period from the date of purchase of such piece of Machinery by Seller to the original Purchaser (“Warranty Period”), Seller shall, upon prompt written notice, at its option and cost, repair or replace, the affected part or parts or issue a credit. Should any Machine fail to conform to this limited warranty during Warranty Period, Purchaser shall contact Alvin's Machinery to initiate a claim. Seller will not accept any claims for adjustment under its warranty or any requests for return of Machinery or issuance of credit on any machine after the Warranty Period.

No credit, claim or adjustment will be allowed by Seller on the Machinery which has been modified in any manner unless authorized in advance in writing by Seller. No returned Machine will be accepted and no credit or claim for the Machine returned to Seller will be allowed until such return has had prior written approval of Seller after its inspection of the Machine and a returned goods order number has been assigned. Seller shall have the right to specify the transportation method and courier for returned the Machine.

Seller’s Liability:

Seller shall not be liable for prospective profits or special, indirect or consequential damages, nor shall recovery of any kind against Seller be greater in amount than the purchase price of the specific Machine sold and causing the alleged damage. Buyer assumes all risk and liability for loss, damage or injury to persons or property of Buyer or others arising out of use or possession of any Machine sold here under, including use of such Product in combination with other substances. If any product is subject to Seller’s Warranty and accepted by Seller for repair or replacement under Seller’s Warranty, Seller shall be liable for only the Machine itself to be repaired or replaced, solely at Seller’s option, and no cost for labor nor materials for removal, installation, modification, alteration, nor preparation or repair of the site for installation shall be covered by any warranty provided by Seller.

It is understood by the Buyer of Seller’s Machines that these are the exclusive terms of sale without exception, unless a separate, signed document of the Seller and Buyer is executed which modifies the warranty limitations herein.

End Use:

Final determination of the suitability of the Machine for the use contemplated by Buyer, is the sole responsibility of Buyer, and Seller shall in no way be responsible for the suitability of the Machine for any particular end use.

Prices:

Unless otherwise stated herein, all prices are specified on the Alvin's Machinery website (webstore). All prices are valid for orders entered for specified quantities by the date indicated and for shipment within six weeks of purchase.

Deliveries:

Buyer shall notify Seller of full details as to descriptions and shipping and delivery dates and places. All shipments covered by this order shall be made within six weeks from date of acknowledgment unless specific written agreements are made.

Force Majeure:

Seller shall not be liable in damage for, nor deemed to be in default by reason of any failure to deliver or delay in delivery due to any cause beyond its reasonable control. This is to be interpreted to be inclusive of, but not limited to delays incurred by fire, the elements, war, labor difficulties, interruptions or shortage of transportation facilities, inability to obtain supplies or for any cause interfering with its production facilities or those of its sources of supply.

Controls:

Each order is made subject to all present and future government laws, orders, regulations or restrictions affecting or limiting the supply of Machines or the production or delivery of Machines. During the period of any such contingency, Seller will endeavor to allocate deliveries fairly among customers but reserves the right finally to determine deliveries to be made at its discretion without liability.

Taxes:

All increases in, and all new taxes, excises or other governmental charges hereafter imposed on the production, sale or transportation of the Machines sold hereunder which Seller may be required to pay, shall become part of the price payable by Buyer. Paid sales tax cannot be refunded under any circumstance.

Freight:

Buyer is responsible for all costs of freight. The party paying the freight is the party responsible for filing freight claims should an order arrive damaged. All orders should  inspected for damage. If received damaged, this MUST be noted on the bill of lading.

Modifications:

The terms and conditions hereof constitute the entire contract for the Machine. No modification, limitation, waiver, cancellation or discharge of this contract or of any of its terms shall bind Seller unless in writing and signed by Seller’s authorized employee at its headquarters. No modification, limitations, waiver, cancellation or discharge of this contract shall affect Buyer’s liabilities to Seller accrued prior thereto.

Miscellaneous:

All rights and remedies of Buyer and Seller under this contract are in addition to Seller’s other rights and remedies and are cumulative, not alternative.

Prices:

All prices published on our webstore  may be changed at any time without notice. All prices will be as specified by us or, if no price has been specified or quoted, will be our price in effect at the time of delivery. All prices are subject to adjustment on account of specifications, quantities, shipment arrangements or other terms or conditions which are not part of our original price quotation.

If you have any further questions regarding these terms and conditions please contact Alvin's Machinery via e-mail rob@alvinsmachinery.com